How a Major Equipment Dealer Increased Revenue by $540,000 in One Year With Uptake

To maintain a competitive edge in today’s evolving digital landscape, industrial businesses must find a way to use new technology to their advantage.

A major heavy equipment dealer in Latin America delivers premium equipment, services and solutions to the construction industry. As an industry leader, the dealer saw an opportunity to modernize outdated processes and deliver even higher quality service to its customers.

Staying Competitive in a Digital World

The dealer needed to drive improvements in its delivery of differentiated service levels to customers, while at the same time unlocking opportunities to reduce costs and increase revenue. Knowing the business growth would grow 20 percent year over year, the dealer needed to act fast. The physical, paper-based documentation and processes of the past would need to be updated to stay competitive in the future. The dealer needed to optimize its field technicians’ time as well as improve its documentation process for customer service requests..

Digital Workstreams and Differentiated Service

Using Uptake ServiceLink, the dealer was able to digitize various workstreams and create a single source of truth across operations — driving additional savings. The dealer improved processes and transformed its business with:

  • Reduced its last-labor-to-invoice time
  • Significant improvements in technician efficiency
  • More efficient cash flow
  • Improved productivity and reduced administrative workload

Interested in seeing how ServiceLink enabled the dealer to continue to aggressively grow its business?

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