It is no secret that I love Disneyland. It’s my happiest place on Earth and all that, but there are things at Disneyland that bug me and as such they should be addressed to keep me, er, the paying guest, happy.
1. Grumpy cast members. No, not Grumpy the dwarf, but actual people that work at Disneyland that are unpleasant. Granted, this doesn’t happen often which is probably why it makes such an impact when it does. Nothing stands out like a weed in a field full of flowers.
2. Grumpy guests. Again, not the dwarf. Sure, Disney would be hard-pressed to alter the grumpy guest, but who the hell yells and curses in Disneyland at A) their kids, B) their spouse, C) the soon to be grumpy cast member. If I wanted my kids to hear foul-mouths and anger I would take them to a Raiders game.

Ice Cream at Disneyland
3. Crowds. Yes, this is rather obvious. Nothing is more frustrating than trying to navigate your family through a bunch of other people trying to navigate theirs through yours. To an extent this is expected and taken with a grain of salt, but here’s a secret- some of those crowds are created by Disney. They like to mess with perception and it’s annoying. They’re already getting my money so knock it off.
4. Smoking. If you are going to go to the trouble of banning smoking and creating large and lovely smoking areas then please enforce it. If I wanted my kids to inhale a cloud of smoke and ashes I would take them to a Raiders game.
5. Pin traders. Somewhere between the hobbies of stamp collecting and pigeon fancying sits the pin trader. At first glance they seem harmless enough, just a group of people taking up all of the shade-covered seats outside the eatery, but don’t even think about asking to use one of their many empty chairs so that your wife and children can actually sit down for a moment. That’s when the claws come out. Those chairs are for their customers- other pin traders, most of which are sitting at shade-covered tables around them amid a sea of empty chairs. Disneyland is not their personal eBay store, contrary to their popular belief. Pin traders are directly responsible for many a grumpy guest- see how this is all circular? The Lion King was right.
6. Little Rascals. Not Alfalfa and Buckwheat, but the guests that use scooters to maneuver the park. Obviously most people on a scooter are not doing anything wrong, but there are those (you know who you are) that try to weave in and out of traffic on their scooter like it’s rush hour on the interstate. A scooter is not made for weaving, or speed for that matter. And then there is the horn. Seriously, a freaking horn? There is a special place in hell for the honker of the scooter horn.
7. Stroller Derby. We use a stroller at Disneyland. It’s the only place we use one. The crowds are too big and the scooters too fast for kids to be wandering around aimlessly all day. Plus, it’s a great place to keep your stuff. However, pushing a stroller does not mean that you are any more important than anyone else. It does not mean that you are allowed to cut people off, bump their ankles or double-park in front of Peter Pan. This does not make one a good parent, it makes one an ass.
8. Ride closures. On our last trip we stood in line for 5 different rides that broke down before we got to ride them. Sure, it’s better than actually being on them when they break, but 5 rides in one day? That’s a lot, isn’t it?
9. Photo prices. Disneyland is getting my money. I know this when I walk through the gate, just like I know the house is getting it when I stumble into Vegas. I accept it. However, it would be nice if I could stretch it a bit further before it goes.
Disney has a great service where they take your photo throughout the park and then you can purchase them later… for 15 bucks. What? It’s a damn digital print. You can print those out for less than a dollar at Target. Sure, someone else took the photo, but I’m not sold on their skills as a professional photographer. It’s not like Annie Leibovitz is spending her weekends in front of the castle.
There is also the option of buying the photos online when you get home- just in case you weren’t quite done spending money yet.
$15 is a tad high. Maybe two tads.

Old Friends United
10. More character opportunities. I remember a time when the Disney characters were everywhere. They roamed streets and restaurants and brought an element of magic and surprise to the day. Now they are in certain areas with huge lines, which isn’t a bad thing, but it loses something. Characters were born to be free and to work the streets of Disneyland like their own cocktail party. Keep the set lines with the select few, but put the rest back into the mix. One quick glance from a favorite character goes a long way. Who knows, it might even ease the grumpy guest.
So that’s it. Nitpicking? Perhaps. Doable? Maybe not. To be honest I’d settle for a ban on horns… and maybe a churro.

We Plunder.
Photos by Whit and Tricia Honea
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14 Responses
They FAKE crowds?!?!
Oh this makes me want to beat a mouse.
A lot of the pin traders are freaks in Florida too.
Britt – The people are real, they just have a way of funneling them the way they want. Crowds tend to draw crowds.
Darren- I was trying to be nice, since I assume there are some normal people trading pins, I just haven’t met any yet.
Thanks for the funny post. It made my day. I agree with most of your list-especially the characters. My nine year old wanders the park aimlessly looking for Chip N Dale. I think that it is a business strategy to get parents to shell out $30 a head for a character breakfast, but I think it is grossly unfair to the kids. Besides most have already shelled out $10+ for an address book. What more do they want??????
Another great one from Whit.
We stood on line for over 2 hours to get a 3-second photo opp with Mickey Mouse a few years ago. I think that gave me some sort of theme-park induced PTSD.
The reason that the cast members are so grouchy is because we are not treated very well, we are paid very very little, and then we are expected to be super nice and cheerful to the guests ALL of The Time! AND, we are supposed to do this while we are working ie, working a cash register, serving food, working on the attractions (the rides) AND we are supposed to do “crowd control” and be assertive while we are at it, speeling to the guests, who do not want to listen to us. Disneyland is overrated, overpriced, badly managed, and the cast members are severely underpaid for what we are supposed to do. Way too much is expected of us and we are constantly being watched and tested. If I were asked where I would like to spend my money on a yearly vacation, it would NOT be Disneyland. Even if i were not a cast member. And did you know that Disneyland has a 100% turnover?
[...] Getty visited the Happiest Place on Earth with his daughter Grace to celebrate her 7th [...]
yeahh, all of that, plus, that everything is superrrrr expensive. >:(
one stuffed mickey costs $20!
& even Walter said it: “disney was created for love, not for the money”.
I agree with Cast member. I too am a cast member and I totally agree with everything that is said. That’s why I quit my job at Disneyland. Walt Disney did not build this empire to have it detroyed by people who couldn’t care less about their employees and certainly to give poor customer service. It is a rip off and some of the employees walk around with the attitude that we should bow down to them as if the were the queens and kings of the park.
The postal museum is a favorite of ours. The postal service has such an interesting history and so many wonderful stories. Something for everyone.
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100% TRUE… I know I work there, but I’ve had it with that job, it has been the worst company that I have ever worked for, and I’m not even a year there yet. Most of the cast members are old no offense (my respect to old people), but those that have been there too long think they are the owners and grumpy too. Other cast members DO NOT!! know a thing about guest/customer service. And I can’t stress enough to say that Disneyland IS NOT the happiest place on earth. They don’t care about family, why would they be open 365 days! All they care about is $$$$$$$$$$$. First you dont get hired full time, only part time that way you dont get health benefits, no holiday pay, no sick pay.. Oh but you do get points for calling in sick…..oh yeah 3 points ….. if you are late 1min. also points.. in 1 year if you get 24 you are OUT. If you are working and feel sick..guess what 3 points, if you faint or have a heart attack and you are taken to hospital points off. They don’t care… so if you want to work there, please don’t have a family and don’t live too far IT IS NOT WORTH IT.. well that’s just my opinion.
I agree with most of what you said and I have to say that as you get older you tend to see many more of the negatives to Disneyland. The biggest outrage for me is the ridiculous prices they charge for annual passes. We splurged last year for passes since our kids are the perfect age but decided not to renew after the price of the passes went up TWICE last year. Freakin’ highway robbery! We decided to get Knott’s/Soak City passes and it only cost us around $300 for 4 people (which includes parking)!!!! The cost of ONE pass and parking is OVER $300! Ridiculous and I’m sure that Walt is turning in his grave right now.
Another thing I’ve noticed is that you feel more and more like nothing more than cattle’s at the trough at Disneyland. I understand that this is necessary for crowd management but it definitely takes away some of the magic.
The reason that cast members are grumpy sometimes is first because a lot of guests are jerks to them for no reason and because instead of reading the signs that are very visible they continually ask “how long is the wait?” or “Where’s the entrance?” the second reason they become grumpy sometimes is because Disney themselves have so many rules that confine them that sometimes it just gets too much….so naturally they are going to be unpleasant sometimes….they are human. Everyone has their moment once and awhile.